FAQ's

We currently ship across New Zealand and Australia. All orders are dispatched from New Zealand with tracked shipping provided.

New Zealand orders typically arrive within 1–3 business days.

Australian orders typically arrive within 3–7 business days depending on location and customs processing.

Yes — we offer 30-day returns on eligible products returned in the same condition they were received. Please view our Returns Policy for full details.

Reach us at info@elevaterecovery.shop or through the contact form on our website. We aim to respond within 24 hours.

No — Elevate Recovery products are designed for general wellness, recovery, and performance support. They are not intended to diagnose, treat, or cure medical conditions.

Compression boots are designed to support circulation, reduce heaviness, and help your legs feel fresher between training sessions, long workdays, or travel.

Most customers use them between 3–5 times per week, especially after harder sessions or long days on their feet.

A typical recovery session lasts between 15–30 minutes depending on your pressure settings and recovery goals.

Yes — Elevate Air Recovery Boots are fully wireless with rechargeable battery packs for a more flexible recovery experience.

Yes — adjustable zone activation allows you to focus compression on specific areas of the legs.

Built for athletes, active lifestyles, and anyone looking to reduce fatigue and support recovery between sessions.

• Start with lower pressure settings for your first few sessions
• Limit initial sessions to 10–15 minutes
• Use while seated or lying down for comfort
• Stop use if discomfort occurs
• Consult your doctor if you have circulatory or medical concerns

CryoLink Sleeves combine compression and cold therapy to help reduce muscle soreness, inflammation, and post-training discomfort.

Most sessions last between 15–20 minutes depending on your recovery needs and cold tolerance.

Yes — place the gel sleeves in the freezer for at least 2 hours before use.

Absolutely — CryoLink Sleeves can be used independently or combined with Elevate Air Recovery Boots.

Yes — simply refreeze between sessions. Ensure sleeves are fully dry before storing.

The DuoTherm Mini combines heat, cold, and percussive therapy to help relieve muscle tension and support everyday recovery.

Swap between the interchangeable hot and cold heads depending on your recovery preference.

Yes — most users safely use the DuoTherm Mini daily. Avoid prolonged use on one area.

Battery life typically lasts around 2 hours depending on intensity level and temperature usage.

The DuoTherm Mini charges via the included USB-C charging cable.

• Start with lower heat or cold settings initially
• Avoid use on broken or irritated skin
• Do not apply to numb areas
• Limit use on one muscle group to 5–10 minutes
• Stop use if discomfort occurs

Elevate Recovery products are intended for general wellness and recovery support only and are not medical devices.

Consult a healthcare professional before use if you have circulatory conditions, medical concerns, or are pregnant.