Elevate currently serves customers across New Zealand and Australia, with local fulfilment in both countries.

We fulfil orders locally in New Zealand and Australia to make delivery simpler and faster.

Delivery typically takes approximately 1 to 3 business days after dispatch in both New Zealand and Australia. Times are estimates and may vary depending on your location, carrier and any delivery disruptions.

Yes. Once your order has been fulfilled by our warehouse, a tracking number will be sent to the email address used at checkout.

Tracking updates may begin once the carrier has collected and scanned your parcel.

Current shipping charges and any free shipping offers are shown at checkout before you complete your purchase.

Contact us as soon as possible. If your order has not entered fulfilment, we will do our best to make the requested change.

Once an order has been processed or dispatched, changes may no longer be possible.

Contact us immediately with your order number and the correct address. We will try to update the order before dispatch, but changes cannot be guaranteed once fulfilment has started.

Check your tracking first for the latest carrier update. If your parcel has stopped moving or appears significantly delayed, contact us with your order number and we can help investigate.

Your storefront and checkout should display the currency for your selected market. New Zealand customers shop in NZD and Australian customers shop in AUD.

Afterpay is available for eligible purchases in New Zealand and Australia. Availability and approval are subject to Afterpay's terms and eligibility requirements.

Orders fulfilled from our Melbourne warehouse are delivered domestically within Australia and are not imported individually from New Zealand by the customer.

Yes. We offer a 30-day return period for eligible products, giving you the opportunity to try your Elevate recovery equipment.

If you're not satisfied, you can request a return within 30 days, provided the product is returned in good condition and meets the requirements of our Returns Policy.

Customers are responsible for return postage on change-of-mind returns. Please contact us before sending anything back.

Your rights under applicable consumer protection laws continue to apply.

Contact our support team within the 30-day return period with your order number and the reason for your return.

We will provide the next steps and relevant return instructions. For change-of-mind returns, customers are responsible for return postage and ensuring the product is returned in good condition.

If your product is faulty, please contact us so we can assess the issue and arrange an appropriate remedy in accordance with applicable consumer law.

Yes. Elevate recovery devices include a 12-month warranty covering eligible manufacturing defects and faults arising from defects in materials or workmanship.

The warranty does not cover accidental damage, misuse, improper handling or normal wear and tear.

For example, a zip damaged through accidental tearing would not ordinarily be covered, whereas a zip that fails because of a manufacturing defect may be covered.

Our warranty is provided in addition to your rights under applicable consumer law.

Contact us with your order number, a description of the issue and clear photos or video where possible.

Our team will review the problem and help determine the appropriate next step. Manufacturing defects may be covered by our 12-month warranty, and your statutory consumer rights continue to apply.

No. Our warranty is provided in addition to any rights and remedies you may have under applicable New Zealand or Australian consumer law.

Email us at info@elevaterecovery.shop , use our website contact form, or message us on WhatsApp at +64 22 179 1883 .

We aim to respond within one business day.

Compression boots use inflatable air chambers around the legs. The chambers inflate and release in controlled patterns to provide dynamic compression across the legs.

They are designed to make dynamic leg compression easy to build into a recovery routine after training, between sessions, after long periods on your feet or whenever your legs feel ready for some dedicated recovery time.

Elevate Air Recovery Boots offer adjustable compression from 30mmHg up to 240mmHg.

More pressure is not automatically better. Start comfortably and increase the pressure gradually according to your own preference.

The Air Recovery Boots include five compression modes, giving you different ways to structure the inflation pattern during a session.

Each boot uses four air chambers positioned along the leg to create the compression sequence.

The built-in timer offers 15, 30 and 45 minute session options. Choose the duration that best fits your routine and comfort.

There is no single schedule that suits everyone. How often you use compression will depend on your training, routine, comfort and individual circumstances.

If you are new to compression, start conservatively and become familiar with how the boots feel before increasing session duration or pressure.

Common times to build a compression session into your routine include after training, between harder sessions, on recovery days or after spending a long time on your feet.

Yes. The Air Recovery Boots use rechargeable battery-powered controls, so there is no external pump or wall connection required while you are using them.

The rechargeable battery system charges using the supplied USB-C charging cables. Refer to the user manual for charging instructions and recommended care.

Our current sizing is based primarily on height:

• Small / Medium: generally suited to heights up to 175cm.
• Large / XL: generally suited to heights of 175cm and above.

If you are close to the sizing boundary or unsure which option is right for you, contact us before ordering and we can help.

Compression should feel firm but comfortable. It should not cause pain, numbness, tingling or unusual discomfort.

If a session becomes uncomfortable, reduce the pressure or stop the session.

No. Higher pressure is not automatically more effective or more appropriate. Start at a comfortable lower setting and adjust gradually as you become familiar with the system.

Light, comfortable clothing can be worn underneath the boots. Avoid bulky items or anything that creates uncomfortable pressure points during inflation.

The wireless design and included travel bag make the system portable. Because the boots contain rechargeable lithium batteries, always check the current battery rules of your airline before flying.

Disconnect or switch off the system before cleaning. Wipe the boots using a soft, lightly damp cloth and allow them to dry fully before storage. Do not immerse the electronic components in water.

Refer to your user manual for the full care instructions.

LumiTherm is a flexible wearable recovery belt combining red light, near infrared light, adjustable heat and vibration in one system.

LumiTherm combines 660nm visible red light with 850nm near infrared light.

660nm sits within the visible red portion of the light spectrum. 850nm sits within the near infrared range and is largely outside normal human vision.

Both wavelengths are commonly used in photobiomodulation research, which is why LumiTherm combines them within its wearable light system.

This is normal. 660nm is visible red light, while 850nm near infrared light is largely outside the range the human eye can see.

Visible brightness therefore does not tell you whether the near infrared LEDs are operating.

Yes. LumiTherm includes adjustable heat settings so you can add controlled warmth to your session according to your comfort and preference.

Yes. Adjustable vibration adds another physical element to the wearable recovery session.

LumiTherm is designed primarily as a flexible wraparound belt and can be positioned comfortably around suitable areas such as the lower back and core.

Always follow the positioning and safe use guidance supplied with the product.

The belt should sit securely and comfortably. Heat should feel comfortable rather than excessive, and vibration should be set to a level that feels appropriate for you.

Stop use if you experience pain, excessive heat, skin irritation or unusual discomfort.

Your frequency of use should follow the session guidance in the LumiTherm user manual. More frequent or longer sessions are not automatically better.

Switch the device off and disconnect any power or control components before cleaning. Follow the care instructions in your user manual and ensure the belt is fully dry before storage or reuse.

DuoTherm Mini is a compact percussion massage device designed to combine targeted massage with temperature-based recovery options.

Percussion devices use rapid repeated movement through a massage head to provide a targeted mechanical stimulus to the area where the device is applied.

DuoTherm can be incorporated around training or everyday recovery depending on the attachment, temperature setting and how you prefer to use the device.

Avoid prolonged continuous use on one location. Follow the session and attachment guidance in the supplied user manual, particularly when using temperature functions.

DuoTherm Mini uses USB-C charging. Follow the charging instructions supplied with your device.

Do not use the device directly over broken or irritated skin, areas with reduced sensation, or directly over bones and other sensitive structures. Follow the complete safe use instructions supplied with DuoTherm.

CryoLink Sleeves are reusable gel cooling sleeves designed to provide targeted cold as part of your recovery routine.

No. CryoLink Sleeves can be used independently as a targeted cooling product.

Cool the sleeves according to the instructions supplied with the product before use. Follow the recommended cooling and storage guidance rather than exceeding the specified time.

Follow the session guidance supplied with CryoLink and monitor your skin and comfort throughout use. Longer or colder is not automatically better.

Yes. They are designed to be cooled and reused. Allow the sleeves to dry as required and store them according to the supplied care instructions.

The Recovery Duo combines Elevate Air Recovery Boots with the DuoTherm Mini.

The Targeted Recovery Duo combines LumiTherm with the DuoTherm Mini.

The Complete Recovery System combines Elevate Air Recovery Boots, LumiTherm and DuoTherm Mini in one recovery setup.

Yes. Each product is designed to function as its own recovery tool, so you can choose what fits your routine rather than needing to use every product together.

Yes. Eligible devices purchased as part of a bundle retain their applicable Elevate product warranty and your rights under applicable consumer law.

Elevate products are designed for general recovery and wellness use. They are not intended to diagnose, treat, cure or prevent a medical condition.

Speak with an appropriately qualified healthcare professional before using a recovery device if you have a medical condition, an injury, concerns about circulation or sensation, are pregnant, have recently undergone surgery, or are unsure whether a product is appropriate for you.

Stop using the product if you experience pain, numbness, tingling, unusual skin changes, excessive heat or cold, or any other unexpected discomfort.

Yes. Read the user manual supplied with your Elevate product before first use. The manual contains product specific setup, charging, operating, care and safety information.