Returns & Refunds

30-Day Returns

We want you to feel confident shopping with Elevate Recovery. If you’re not satisfied with your purchase, eligible products can be returned within 30 days of delivery.

Return Eligibility

• Products must be returned in the same condition they were received
• Original packaging must be included where possible
• Proof of purchase or order confirmation is required

Starting a Return

To request a return, email info@elevaterecovery.shop with:

• Your order number
• The item(s) you wish to return
• Reason for return (optional)

Our team will guide you through the next steps.

Return Shipping

Return shipping costs are the responsibility of the customer unless the item arrives faulty, damaged, or incorrect.

We recommend using a tracked shipping service, as Elevate Recovery is not responsible for lost return parcels.

Refunds

Once your return has been received and inspected, approved refunds will be processed back to the original payment method within 5–10 business days.

Original shipping costs are non-refundable unless the item is faulty or incorrect.

1-Year Warranty

All Elevate Recovery products include a 12-month warranty from the date of purchase.

This warranty covers manufacturing defects and product faults under normal use.

Warranty Exclusions

• Damage caused by misuse, neglect, or accidental damage
• Normal cosmetic wear and tear
• Unauthorised modifications or improper use

Warranty Claims

To submit a warranty claim, please contact info@elevaterecovery.shop with:

• Your order number
• A description of the issue
• Photos or videos showing the fault where applicable

Australia & New Zealand Returns

Returns are currently accepted from both New Zealand and Australia. Return instructions and addresses will be provided by email once your request has been reviewed.