Terms of Service

Welcome to Elevate Recovery. These Terms of Service explain the conditions that apply when you browse our website or purchase our products. Please read them before placing an order.

1. About Us

This website is operated by Alma Trading Ltd, trading as Elevate Recovery ("Elevate Recovery", "we", "us" or "our").

By using elevaterecovery.shop or placing an order, you agree to these Terms of Service. Nothing in these terms limits any rights you have under applicable consumer protection laws.

2. Orders & Payments

All orders are subject to product availability, payment authorisation and acceptance. We reserve the right to decline or cancel an order where reasonably necessary, including in cases of suspected fraud, pricing errors or stock unavailability.

Payment is required at checkout unless you select an available Buy Now, Pay Later service, such as Afterpay or Klarna. Additional terms from the selected payment provider may apply.

Prices are displayed in the currency applicable to your selected storefront and include applicable taxes where required by law. Any delivery charges will be shown before you complete checkout.

3. Products & Safe Use

Elevate Recovery products are intended for general wellness, relaxation and athletic recovery. They are not intended to diagnose, treat or cure medical conditions.

Always read and follow the instructions, safety warnings and contraindications supplied with your product. If you have an underlying medical condition, injury, circulatory concern or uncertainty about whether a product is suitable for you, seek advice from a qualified healthcare professional before use.

Product results and individual experiences may vary.

4. Shipping & Delivery

We offer delivery to supported destinations displayed at checkout. Shipping availability, costs and estimated delivery timeframes depend on the destination and the products ordered.

Delivery estimates are provided in good faith and are not guaranteed arrival dates unless expressly stated otherwise. This does not affect your rights under applicable consumer protection laws if delivery is delayed or goods are not supplied within the required timeframe.

Once your order has been dispatched, tracking information will be provided where available.

Please refer to our Shipping & Returns Policy for further details about order processing, dispatch, delivery and tracking.

5. Pre-Orders

Certain products may be offered for pre-order before stock is available for immediate dispatch. Estimated dispatch dates will be communicated where available and may change due to production, freight or other circumstances.

If a significant delay affects your pre-order, we will communicate the revised timeframe and explain the options available to you, including any cancellation or refund rights under applicable law and our published policies.

6. Returns & Refunds

Elevate Recovery offers a voluntary 30-day change-of-mind returns period, subject to the eligibility requirements and conditions outlined in our Returns & Refunds Policy.

Items returned under our voluntary returns policy must meet the stated condition and packaging requirements. These conditions do not restrict your rights where goods are faulty, damaged, incorrectly supplied or otherwise fail to meet applicable consumer guarantees.

For full details, please refer to our Returns & Refunds Policy.

7. Product Warranty

Elevate Recovery provides a 12-month limited product warranty covering manufacturing defects and faults arising under normal, intended use, commencing from the date of purchase.

Warranty claims are handled directly by Elevate Recovery. Depending on the nature of the defect and the circumstances, an eligible claim may be resolved through repair, replacement or another appropriate remedy.

The voluntary warranty generally does not cover damage caused by misuse, neglect, accidental damage, unauthorised modifications or normal wear and tear.

This warranty is provided in addition to, and does not limit or replace, any rights or remedies available under the New Zealand Consumer Guarantees Act 1993 or the Australian Consumer Law, where applicable.

Further details, including how to submit a warranty claim, are available in our Returns & Refunds Policy.

8. Product Information & Availability

We make reasonable efforts to ensure product descriptions, specifications, images, pricing and availability are accurate. Minor differences in appearance may occur due to display settings or product updates.

If we identify a material error affecting your order, we will contact you to explain the situation and provide an appropriate resolution in accordance with applicable law.

9. Website Content

Unless otherwise stated, the branding, photographs, product descriptions, graphics and other original content on this website belong to Elevate Recovery or are used with permission.

You may not reproduce or commercially exploit our content without prior written permission, except where permitted by law.

10. Third-Party Services

Our website uses third-party services, including Shopify, payment providers, delivery partners and other service providers. Your use of certain third-party services may be subject to their own terms and privacy policies.

11. Consumer Rights

12. Changes to These Terms

We may update these Terms of Service to reflect changes to our business, website or legal requirements. Updated terms will be published on this page. Changes will not retrospectively remove rights relating to orders already placed.